/* Crispin Chatbot - Design Ultra Moderne */

/* Variables CSS */
:root {
    --crispin-primary-color: #FF6B35;
    --crispin-secondary-color: #F7931E;
    --crispin-text-color: #2D3748;
    --crispin-bot-bubble-color: #FFFFFF;
    --crispin-user-bubble-color: #FF6B35;
}

/* Conteneur principal */
#crispin-chatbot-container {
    position: fixed;
    z-index: 999999;
    font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;
}

#crispin-chatbot-container[data-position="bottom-right"] {
    bottom: 20px;
    right: 20px;
}

#crispin-chatbot-container[data-position="bottom-left"] {
    bottom: 20px;
    left: 20px;
}

/* Bouton flottant classique */
.crispin-chatbot-button {
    width: 60px;
    height: 60px;
    border-radius: 16px;
    background: linear-gradient(135deg, #FF6B35 0%, #F7931E 100%);
    box-shadow: 0 4px 20px rgba(255, 107, 53, 0.4);
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: all 0.4s cubic-bezier(0.4, 0, 0.2, 1);
    position: relative;
}

.crispin-chatbot-button:hover {
    transform: translateY(-2px);
    box-shadow: 0 6px 28px rgba(255, 107, 53, 0.5);
}

/* État réduit : bouton caché sur le côté */
#crispin-chatbot-container.crispin-chatbot-minimized.crispin-button-hidden .crispin-chatbot-button {
    transform: translateX(48px);
    box-shadow: 0 4px 20px rgba(255, 107, 53, 0.2);
}

#crispin-chatbot-container[data-position="bottom-left"].crispin-chatbot-minimized.crispin-button-hidden .crispin-chatbot-button {
    transform: translateX(-48px);
}

/* État réduit : bouton visible au survol avec bordures adaptatives */
#crispin-chatbot-container.crispin-chatbot-minimized .crispin-chatbot-button {
    border-radius: 16px 0 0 16px !important;
}

#crispin-chatbot-container[data-position="bottom-left"].crispin-chatbot-minimized .crispin-chatbot-button {
    border-radius: 0 16px 16px 0 !important;
}

/* État normal ou ouvert : bordures complètement arrondies */
#crispin-chatbot-container.crispin-chatbot-closed .crispin-chatbot-button,
#crispin-chatbot-container.crispin-chatbot-open .crispin-chatbot-button {
    border-radius: 16px !important;
}

.crispin-chatbot-button::after {
    content: '';
    width: 32px;
    height: 32px;
    background-image: url('data:image/svg+xml;utf8,<svg width="32" height="32" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M16 3C8.8203 3 3 7.9249 3 14C3 16.8487 4.2666 19.4273 6.3125 21.375C6.3125 23.625 5.125 26.5 2 29C7.5 29 11.3438 26.7813 12.9688 25.5938C13.9479 25.8438 14.9583 26 16 26C23.1797 26 29 21.0751 29 14C29 6.9249 23.1797 3 16 3Z" fill="white"/></svg>');
    background-size: contain;
    background-repeat: no-repeat;
    background-position: center;
}

.crispin-chatbot-button img {
    display: none;
}

/* Fenêtre du chatbot ultra clean */
.crispin-chatbot-window {
    position: absolute;
    bottom: 80px;
    right: 0;
    width: 380px;
    max-width: calc(100vw - 40px);
    height: 600px;
    max-height: calc(100vh - 120px);
    background: #FFFFFF;
    border-radius: 20px;
    box-shadow: 0 20px 60px rgba(0, 0, 0, 0.15), 0 0 1px rgba(0, 0, 0, 0.1);
    display: none;
    flex-direction: column;
    overflow: hidden;
    animation: chatbotAppear 0.3s cubic-bezier(0.4, 0, 0.2, 1);
}

/* Cacher la fenêtre quand réduit */
#crispin-chatbot-container.crispin-chatbot-minimized .crispin-chatbot-window {
    display: none !important;
}

/* Tailles du chatbot */
#crispin-chatbot-container[data-size="small"] .crispin-chatbot-window {
    width: 340px;
    height: 500px;
}

#crispin-chatbot-container[data-size="medium"] .crispin-chatbot-window {
    width: 380px;
    height: 600px;
}

#crispin-chatbot-container[data-size="large"] .crispin-chatbot-window {
    width: 450px;
    height: 700px;
}

@keyframes chatbotAppear {
    from {
        opacity: 0;
        transform: translateY(20px) scale(0.95);
    }
    to {
        opacity: 1;
        transform: translateY(0) scale(1);
    }
}

.crispin-chatbot-open .crispin-chatbot-window {
    display: flex;
}

/* En-tête élégant */
.crispin-chatbot-header {
    background: linear-gradient(135deg, #FF6B35 0%, #F7931E 100%);
    color: white;
    padding: 20px;
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.crispin-header-content {
    display: flex;
    align-items: center;
    gap: 14px;
    flex: 1;
}

.crispin-header-avatar {
    width: 50px;
    height: 50px;
    border-radius: 50%;
    object-fit: contain;
    border: 2px solid rgba(255, 255, 255, 0.4);
    background: white;
    padding: 4px;
    flex-shrink: 0;
}

.crispin-header-text {
    flex: 1;
    min-width: 0;
}

.crispin-header-text h3 {
    margin: 0;
    font-size: 18px;
    font-weight: 700;
    line-height: 1.2;
}

.crispin-header-text p {
    margin: 3px 0 0 0;
    font-size: 13px;
    opacity: 0.95;
    line-height: 1.2;
}

.crispin-header-actions {
    display: flex;
    gap: 6px;
}

.crispin-header-btn {
    background: rgba(255, 255, 255, 0.2);
    border: 1px solid rgba(255, 255, 255, 0.3);
    color: white;
    width: 36px;
    height: 36px;
    border-radius: 10px;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: all 0.25s cubic-bezier(0.4, 0, 0.2, 1);
    font-size: 18px;
    font-weight: 700;
    position: relative;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.1);
}

.crispin-header-btn:hover {
    background: rgba(255, 255, 255, 0.35);
    border-color: rgba(255, 255, 255, 0.5);
    transform: translateY(-1px);
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.15);
}

.crispin-header-btn:active {
    transform: translateY(0);
    box-shadow: 0 1px 4px rgba(0, 0, 0, 0.1);
}

/* Effet spécifique pour le bouton fermer (X) */
.crispin-header-btn.crispin-close-btn:hover {
    background: rgba(255, 255, 255, 0.95);
    color: #d63638;
    border-color: rgba(214, 54, 56, 0.3);
}

/* Tooltip au hover */
.crispin-header-btn::before {
    content: attr(data-tooltip);
    position: absolute;
    bottom: -35px;
    left: 50%;
    transform: translateX(-50%) scale(0.9);
    background: rgba(0, 0, 0, 0.85);
    color: white;
    padding: 6px 10px;
    border-radius: 6px;
    font-size: 12px;
    font-weight: 500;
    white-space: nowrap;
    opacity: 0;
    pointer-events: none;
    transition: all 0.2s ease;
    z-index: 1000;
}

.crispin-header-btn::after {
    content: '';
    position: absolute;
    bottom: -8px;
    left: 50%;
    transform: translateX(-50%) scale(0.9);
    width: 0;
    height: 0;
    border-left: 5px solid transparent;
    border-right: 5px solid transparent;
    border-bottom: 5px solid rgba(0, 0, 0, 0.85);
    opacity: 0;
    pointer-events: none;
    transition: all 0.2s ease;
}

.crispin-header-btn:hover::before,
.crispin-header-btn:hover::after {
    opacity: 1;
    transform: translateX(-50%) scale(1);
}

/* Zone des messages clean */
.crispin-chatbot-messages {
    flex: 1;
    overflow-y: auto;
    padding: 20px;
    background: #F7FAFC;
    display: flex;
    flex-direction: column;
    gap: 12px;
}

.crispin-chatbot-messages::-webkit-scrollbar {
    width: 6px;
}

.crispin-chatbot-messages::-webkit-scrollbar-track {
    background: transparent;
}

.crispin-chatbot-messages::-webkit-scrollbar-thumb {
    background: #CBD5E0;
    border-radius: 10px;
}

.crispin-chatbot-messages::-webkit-scrollbar-thumb:hover {
    background: #A0AEC0;
}

/* Messages épurés */
.crispin-message {
    display: flex;
    align-items: flex-end;
    gap: 8px;
    animation: messageAppear 0.3s ease-out;
}

@keyframes messageAppear {
    from {
        opacity: 0;
        transform: translateY(10px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

.crispin-message.user {
    flex-direction: row-reverse;
}

.crispin-message-avatar {
    width: 32px;
    height: 32px;
    border-radius: 50%;
    object-fit: cover;
    flex-shrink: 0;
}

.crispin-message.bot .crispin-message-avatar {
    background: #FFFFFF;
    border: 2px solid #FF6B35;
    padding: 4px;
}

.crispin-message.user .crispin-message-avatar {
    background: linear-gradient(135deg, #FF6B35, #F7931E);
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    font-weight: 600;
    font-size: 14px;
}

.crispin-message-bubble {
    max-width: 70%;
    padding: 12px 16px;
    border-radius: 16px;
    line-height: 1.5;
    font-size: 14px;
    word-wrap: break-word;
    white-space: pre-wrap;
}

.crispin-message.bot .crispin-message-bubble {
    background: #FFFFFF;
    color: #2D3748;
    border-bottom-left-radius: 4px;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.06);
}

.crispin-message.user .crispin-message-bubble {
    background: linear-gradient(135deg, #FF6B35, #F7931E);
    color: white;
    border-bottom-right-radius: 4px;
    box-shadow: 0 2px 8px rgba(255, 107, 53, 0.25);
}

/* Indicateur de frappe minimaliste */
.crispin-typing-indicator {
    display: flex;
    gap: 4px;
    padding: 12px 16px;
    background: #FFFFFF;
    border-radius: 16px;
    border-bottom-left-radius: 4px;
    width: fit-content;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.06);
}

.crispin-typing-indicator span {
    width: 8px;
    height: 8px;
    border-radius: 50%;
    background: #CBD5E0;
    animation: typing 1.4s infinite;
}

.crispin-typing-indicator span:nth-child(2) {
    animation-delay: 0.2s;
}

.crispin-typing-indicator span:nth-child(3) {
    animation-delay: 0.4s;
}

@keyframes typing {
    0%, 60%, 100% {
        opacity: 0.3;
        transform: scale(0.8);
    }
    30% {
        opacity: 1;
        transform: scale(1);
    }
}

/* Formulaire email élégant */
.crispin-email-form {
    padding: 20px;
    background: white;
    border-top: 1px solid #E2E8F0;
}

.crispin-form-group {
    margin-bottom: 14px;
}

.crispin-form-group label {
    display: block;
    margin-bottom: 6px;
    font-size: 13px;
    font-weight: 600;
    color: #4A5568;
}

.crispin-form-group input {
    width: 100%;
    padding: 12px 14px;
    border: 1px solid #E2E8F0;
    border-radius: 10px;
    font-size: 14px;
    outline: none;
    transition: all 0.2s;
    box-sizing: border-box;
    font-family: inherit;
}

.crispin-form-group input:focus {
    border-color: #FF6B35;
    box-shadow: 0 0 0 3px rgba(255, 107, 53, 0.1);
}

.crispin-form-pagination {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-top: 16px;
}

.crispin-form-pagination span {
    font-size: 12px;
    font-weight: 600;
    color: #A0AEC0;
}

.crispin-submit-btn {
    background: linear-gradient(135deg, #FF6B35, #F7931E);
    color: white;
    border: none;
    padding: 10px 24px;
    border-radius: 10px;
    cursor: pointer;
    font-weight: 600;
    font-size: 14px;
    transition: all 0.2s;
    box-shadow: 0 2px 8px rgba(255, 107, 53, 0.3);
}

.crispin-submit-btn:hover {
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(255, 107, 53, 0.4);
}

.crispin-submit-btn:active {
    transform: translateY(0);
}

/* Zone de saisie moderne */
.crispin-chatbot-input-area {
    display: flex;
    gap: 10px;
    padding: 16px;
    background: white;
    border-top: 1px solid #E2E8F0;
}

.crispin-chatbot-input-area input {
    flex: 1;
    padding: 12px 16px;
    border: 1px solid #E2E8F0;
    border-radius: 24px;
    font-size: 14px;
    outline: none;
    transition: all 0.2s;
    font-family: inherit;
}

.crispin-chatbot-input-area input:focus {
    border-color: #FF6B35;
    box-shadow: 0 0 0 3px rgba(255, 107, 53, 0.1);
}

.crispin-send-btn {
    width: 44px;
    height: 44px;
    background: linear-gradient(135deg, #FF6B35, #F7931E);
    color: white;
    border: none;
    border-radius: 50%;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: all 0.2s;
    font-size: 18px;
    box-shadow: 0 2px 8px rgba(255, 107, 53, 0.3);
    flex-shrink: 0;
}

.crispin-send-btn:hover {
    transform: scale(1.05);
    box-shadow: 0 4px 12px rgba(255, 107, 53, 0.4);
}

.crispin-send-btn:active {
    transform: scale(0.95);
}

.crispin-send-btn:disabled {
    background: #CBD5E0;
    cursor: not-allowed;
    transform: none;
    box-shadow: none;
}

/* Options de transfert clean */
.crispin-transfer-options {
    padding: 12px 16px;
    background: #F7FAFC;
    border-top: 1px solid #E2E8F0;
    border-bottom: 1px solid #E2E8F0;
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.crispin-transfer-btn {
    padding: 12px 16px;
    border: 1px solid #E2E8F0;
    background: white;
    color: #4A5568;
    border-radius: 10px;
    cursor: pointer;
    font-size: 13px;
    font-weight: 600;
    text-align: center;
    text-decoration: none;
    display: block;
    transition: all 0.2s;
}

.crispin-transfer-btn:hover {
    transform: translateY(-1px);
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.08);
}

.crispin-human-btn:hover {
    background: #FF6B6B;
    color: white;
    border-color: #FF6B6B;
}

.crispin-faq-btn:hover {
    background: #4ECDC4;
    color: white;
    border-color: #4ECDC4;
}

.crispin-retry-btn:hover {
    background: linear-gradient(135deg, #FF6B35, #F7931E);
    color: white;
    border-color: transparent;
}

/* Mode minimisé */
/* Ancien code minimized supprimé - maintenant géré plus haut */

/* Masquer sur mobile si désactivé */
.crispin-hide-mobile {
    display: none !important;
}

@media (min-width: 769px) {
    .crispin-hide-mobile {
        display: block !important;
    }
}

/* Responsive */
@media (max-width: 768px) {
    /* Mode plein écran sur mobile */
    .crispin-mobile-fullscreen .crispin-chatbot-button {
        width: 56px;
        height: 56px;
        bottom: 16px;
        right: 16px;
    }

    .crispin-mobile-fullscreen .crispin-chatbot-window {
        position: fixed !important;
        bottom: 0 !important;
        left: 0 !important;
        right: 0 !important;
        top: 0 !important;
        width: 100% !important;
        height: 100% !important;
        max-width: 100% !important;
        max-height: 100% !important;
        border-radius: 0 !important;
    }

    .crispin-mobile-fullscreen[data-position="bottom-left"] .crispin-chatbot-button,
    .crispin-mobile-fullscreen[data-position="bottom-right"] .crispin-chatbot-button {
        bottom: 16px;
    }

    .crispin-mobile-fullscreen[data-position="bottom-right"] .crispin-chatbot-button {
        right: 16px;
    }

    .crispin-mobile-fullscreen[data-position="bottom-left"] .crispin-chatbot-button {
        left: 16px;
    }

    /* Mode normal sur mobile (taille desktop conservée) */
    .crispin-chatbot-button {
        width: 56px;
        height: 56px;
    }

    .crispin-message-bubble {
        max-width: 75%;
        font-size: 13px;
    }

    .crispin-chatbot-header {
        padding: 14px 16px;
    }

    .crispin-header-avatar {
        width: 44px;
        height: 44px;
        padding: 3px;
    }

    .crispin-header-text h3 {
        font-size: 16px;
    }

    .crispin-header-text p {
        font-size: 12px;
    }
}